Threaded Notification Emails

We have a new feature to make it easier to keep track of email notifications. Previously, each email notification started a new email thread or conversation, even if it was just reported that a formerly reported down check was now up. Now, our Business and Provider plans have the option of grouping these emails together through Branding. If you got a “Host Down” email, for example, you can set the “Host Up” message to be sent as a reply to the original email. This feature was made with the goal of keeping track of email notifications easier.

On the back end, we’ve added message references to our emails so your email client knows that the “Up” message is related to the “Down” message.

However, not all email systems will identify that messages are related to each other just based on the “reply-to” and “references” ID’s.  For gmail and some other email services, in order to enable this feature,  you’ll need to adjust your NodePing settings to make your up and down email subject lines identical.  To do this, first login to your NodePing account. Then go to the Account settings tab, then the Branding tab under it.  All you need to do to receive your up and down emails on the same thread is set their subject lines to match. Scroll down to Up Notifications: Email “Message Subject:”and set it to match Down Notification: Email’s “Message Subject:”, or vice versa. Or, you could set their subject line to be something else entirely; the important thing is that they are identical.

By the way, the notification branding lets you do a lot more besides just make the subject lines match for message threading.  You can customize what your notifications say and what information is included.  There’s more information about this powerful feature in our documentation.

We hope you find this feature helpful. If you haven’t tried NodePing yet, you can get a free fifteen-day trial here. If you have questions or comments, email us at support@nodeping.com.